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In the KerroKantasi service, municipality residents can share their opinions and be heard on various matters of the City of Helsinki that are about to be or being prepared.

collection of opinions discussion
Objective Collecting information and opinions, hearing residents
Duration Opening of a hearing 10–60 min

In the KerroKantasi service, municipality residents can share their opinions and be heard on various matters of the City of Helsinki that are about to be or being prepared. The opinions are published for other people to see and comment on, and other people’s opinions can also be given a thumbs-up. KerroKantasi is an online service maintained by the City of Helsinki.

When you begin to create a KerroKantasi hearing

Log in with a City employee workstation username and password at and request the rights to create a hearing by e-mail to

When planning a hearing of your own, begin by looking into previous hearings at: Think about what kind of a discussion structure would best serve your own situation. For example, you can present different draft alternatives for feedback. Think about what the goal of the hearing is and how the results will be utilised. You should not open hearings ‘just for show’, as doing so can easily weaken residents’ trust in the City’s participation channels. If several hearings are carried out in different stages of one project, they should be connected to one another by filling out the ‘Stages of the project’ section of the form. This enables residents to see the connection between the hearings and prevent them from thinking that their previous responses have been forgotten.

Read more in the KerroKantasi quick guide (Google Docs file in Finnish).

Following the discussion and conclusions

If time allows, we recommend following the discussion until the end of the hearing and correcting any clearly untrue rumours and claims in the comments. Replies from the City’s employees are highlighted to stand out from other comments, and if you want to, you can pin them to the beginning of the discussion. Before closing the hearing, you can publish a post to thank participants for their responses and tell them how their responses will be utilised.

Of course, you can also create a hearing even if you do not have them time to follow the discussion in real time. However, the results of the hearing must always be analysed.

You can upload the results of the hearing as a report for draftspersons and decision-makers to use with the ‘upload a summary of the comments in Excel format’ function. This summary should be attached to the Ahjo decision concerning the matter, preferably with a short account of the effect of the responses on the decision.

Hearing responses must be processed primarily as qualitative materials. They do not constitute a statistical survey, and the respondents do not represent the entire target group. However, even one good response can help discover a shortcoming in the preparation. Hearings can also be complemented with statistical methods if necessary.