Participation is an important part of the City of Helsinki’s operations. Helsinki invites its residents and partners to participate in developing the City, its services and its areas. Helsinki is a place of communality, influential actions and encounters. The City’s decision-making is open and encourages participation. A positive city experience is also conveyed through a good service culture and interactive communication.
The promotion of participation is included in all of the City of Helsinki’s operations, and all of the City’s employees are tasked with ensuring this. A participation and interaction model has been created to serve as participation structures, and the model is being implemented in all divisions.