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Accessibility statement

This accessibility statement concerns the City of Helsinki’s website Participation. The address of the website is https://www.osallisuus.helsinki .

Legal provisions applied to the website

This website has been published after 23 September 2018. The website must meet the accessibility requirements as required by the law.

 

The City’s objective

Helsinki’s objective for the accessibility of the digital services is to strive for at least the AA level, or better, of the WCAG guidelines (Web Content Accessibility Guidelines), if it is reasonably possible.

 

Compliance status

This website meets the critical accessibility requirements as required by the law in accordance with the AA level of the WCAG 2.1 guidelines.

 

Obtaining information in an accessible form

You can request the non-accessible content from the administrator of this website. City Executive Office/ Communications Department/ Heli Rantanen, heli.k.rantanen at hel.fi.

 

Correcting the non-compliance

The City strives to correct the perceived non-compliance in order to make it possible to use the website with a keyboard and with assistive technology. The City strives to carry out the corrections as quickly as possible.

 

Preparing an accessibility statement

This statement has been prepared on 26 August 2020.

 

Evaluation of the accessibility

The accessibility evaluation has been carried out in accordance with the City of Helsinki’s working instruction and methods, the aim of which is to ensure the accessibility of the website in all working phases.

 

The accessibility has been checked using programmatic accessibility checking and manual checking of the website and the contents. The programmatic checking has been carried out by means of Siteimprove’s automatic accessibility checking tool and browser extension.

External expert auditing has been carried out by the Helsinki Service Centre.

Updating the accessibility statement

The accessibility of the website is managed with continuous supervision as the technology or content changes, and through periodic checks. This statement is updated in connection with changes to the website and the accessibility checks.

 

Feedback and contact information

The party in charge of the accessibility of the website is Helsinki City Executive Office/Communications/ Heli Rantanen, heli.k.rantanen at hel.fi

 

Reporting inaccessible content

If the user finds that the accessibility requirements are not met, they can report it by e-mail helsinki.palaute@hel.fi or through the feedback form www.hel.fi/feedback.

 

Requesting information in accessible format

If the user finds that they have not received the contents of the website in accessible format, they can request this information by e-mail helsinki.palaute@hel.fi or through the feedback form  www.hel.fi/feedback. The City aims to answer the enquiries within a reasonable time.

 

Legal protection of accessibility, enforcement proceedings

If the person finds that their report or enquiry has not been answered or that the answer is not satisfactory, the matter can be reported to the Regional State Administrative Agency for Southern Finland. You will find detailed information about how the matter is dealt with on the website of the Regional State Administrative Agency for Southern Finland.

Regional State Administrative Agency for Southern Finland
Accessibility supervision unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Telephone exchange: 0295 016 000
Opening hours: Mon–Fri, 8:00 am–04:00 pm.

The City of Helsinki and accessibility

The City of Helsinki wants to be an accessible city for all. The objective of the City is that all residents find it easy to move and act in Helsinki and that all contents and services are accessible to everyone.

 

The City advances the accessibility of the digital services by standardising the publishing work and by arranging accessibility trainings for its personnel.

 

The level of accessibility of the websites is continuously monitored in connection with the maintenance of them. The City reacts immediately to perceived non-compliance. The necessary changes are carried out as quickly as possible.

 

The disabled and users of assistive technology

The City offers guidance and support to the disabled and users of assistive technology. Support is available through the assistance pages on the City website and the telephone service. https://www.hel.fi/kanslia/neuvonta-en/

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